Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with us.

Returns

Due to the personal and hygiene-sensitive nature of sleep products, we can only accept returns on unused and unopened items.

If you’d like to request a return, please contact us within 30 days of delivery and we’ll guide you through the process.

Returned items must be:

• Unused

• Unopened

• In original packaging

Non-returnable items

For hygiene reasons, we cannot accept returns on items that have been opened, used, or worn, unless the item is faulty.

Faulty or damaged items

If your order arrives damaged or faulty, please contact us as soon as possible and we’ll arrange a replacement or refund.

Refunds

Once an approved return is received and inspected, refunds will be processed back to the original payment method. Please allow a few business days for the refund to appear.

Questions

If you have any questions about returns or refunds, contact us at support@thesleepstore.ie and we’ll be happy to help.